{{ t.msg }}
RCG Live Chat
Rose Communication Group
New SMS
Send to any mobile number
SMS
Ctrl+Enter to send
{{ initials(activeConv?.contact_name || 'S') }}
{{ activeConv?.contact_name || activeConv?.sms_number || 'Unknown' }}
✉ {{ activeConv?.sms_account_name || 'SMS' }}
{{ activeConv?.status }}
📱 +{{ activeConv.sms_number }}
· 👤 {{ activeConv.agent_name }}
{{ formatDate(msg.created_at) }}
{{ msg.content }}
{{ formatTime(msg.created_at) }}{{ msg.sender_name || '' }}
/{{ c.shortcut }}
{{ c.title }}
Inbox
Live Conversations
Channels
All
{{ convFilter==='open' ? 'Unassigned' : convFilter==='mine' ? 'My Open' : convFilter==='closed' ? 'Solved' : convFilter==='widget' ? 'Web Widget' : convFilter==='wa' ? 'WhatsApp' : convFilter==='sms' ? 'SMS' : convFilter==='unread' ? 'Unread' : 'All Conversations' }}
No conversations found
{{ initials(c.contact_name || c.contact_email || 'V') }}
💬
No conversations assigned to you
Go to the Unassigned folder to take over conversations, or stay here and wait for a new one.
WhatsApp
Respond to customers via WhatsApp
Web Widget
Chat with visitors on your website
{{ initials(activeConv?.contact_name||activeConv?.contact_email||'V') }}
{{ activeConv?.contact_name || activeConv?.contact_email || 'Visitor' }}
📱 {{ activeConv.wa_account_name || 'WhatsApp' }}
✉ {{ activeConv.sms_account_name || 'SMS' }}
{{ activeConv?.status }}
●
{{ activeConv.dept_name }}
· 👤 {{ activeConv.agent_name }}
· 🔗 {{ truncate(activeConv.page_url, 45) }}
{{ formatDate(msg.created_at) }}
{{ msg.sender_name || 'Agent' }}
· Internal Note
{{ formatTime(msg.created_at) }}
✓✓
/{{ c.shortcut }}
{{ c.title }}
{{ c.content }}
Conversation closed
· Rated {{ '⭐'.repeat(activeConv.rating) }}
Canned Responses
Quick replies — type / in chat to search
All Responses ({{ cannedList.length }})
| Shortcut | Title | Department | Preview | Actions |
|---|---|---|---|---|
| /{{ c.shortcut }} | {{ c.title }} | {{ c.dept_name }}All depts | {{ truncate(c.content,60) }} | |
| No canned responses yet | ||||
Agents
Manage your team members and their roles
Online Now ({{ agentList.filter(a=>a.status==='online').length }})
Away ({{ agentList.filter(a=>a.status==='away').length }})
No staff online
{{ initials(a.name) }}
{{ a.name }}
{{ rankLabel(a.role) }}
Team Members ({{ agentList.length }})
| Agent | Rank | Status | Actions | |
|---|---|---|---|---|
|
{{ initials(a.name) }}
{{ a.name }}
(you)
|
{{ a.email }} | {{ rankLabel(a.role) }} | {{ a.status }} |
Departments
Organise conversations by team — agents only see their assigned departments
{{ d.name }}
{{ d.members?.length ? d.members.length + ' agent' + (d.members.length !== 1 ? 's' : '') : 'Everyone' }}
No departments yet
{{ selectedDept.name }}
{{ selectedDept.is_active ? 'Active' : 'Inactive' }}
Department Details
Agents in this Department
Agents toggled on can only see this department's conversations. Agents with no departments see everything.
{{ initials(a.name) }}
{{ a.name }}
{{ rankLabel(a.role) }}
No agents found
🏢
Select a department
Click a department on the left to edit its details and manage agent access
Agents with no department assigned can see all conversations. Assign an agent to one or more departments to restrict their view to only those departments (plus unassigned conversations).
Roles & Permissions
Define what each role can access — assign roles to agents on the Agents page
{{ r.name }}
{{ r.permissions?.length || 0 }} permission{{ r.permissions?.length !== 1 ? 's' : '' }}
built-in
No roles yet
{{ selectedRole.name }}
built-in
Role Details
Permissions
Toggle which actions agents with this role can perform.
{{ gName }}
{{ p.label }}
{{ p.desc }}
🔑
Select a role
Click a role on the left to view and edit its permissions
SMS Log
All outbound SMS messages sent by agents
| Time | Agent | From | To | Message |
|---|---|---|---|---|
| Loading… | ||||
| No SMS messages found | ||||
| {{ formatDateTime(row.created_at) }} |
{{ initials(row.agent_name||'?') }}
{{ row.agent_name || 'Unknown' }}
{{ row.agent_email }}
|
{{ row.account_name || row.sender_id }} |
{{ row.contact_name || '—' }}
{{ row.contact_sms ? '+'+row.contact_sms : row.contact_phone }}
|
{{ row.content }} |
Page {{ smsLogPage }} of {{ Math.ceil(smsLogTotal/smsLogLimit) }}
· {{ smsLogTotal }} messages
{{ smsLogTotal }} message{{ smsLogTotal===1?'':'s' }}
Analytics
Performance overview for your support team
to
{{ analytics.total_conversations }}
Total Conversations
{{ analytics.by_status?.open||0 }}
Open
{{ analytics.by_status?.closed||0 }}
Closed
{{ analytics.avg_rating ? analytics.avg_rating : '—' }}
Avg Rating
{{ fmtDuration(analytics.avg_response_seconds) }}
Avg Response
{{ analytics.by_channel?.whatsapp||0 }}
WhatsApp
By Department
Top Agents
| Agent | Total | Closed | Rating |
|---|---|---|---|
| {{ a.name }} | {{ a.total }} | {{ a.closed }} | {{ a.avg_rating ? parseFloat(a.avg_rating).toFixed(1)+'★' : '—' }} |
Settings
Configure your chat system
🎨 Widget Appearance
📱 WhatsApp Cloud API
Enable WhatsApp Integration
Enable Bot (auto-route new WA)
Webhook URL — paste this into Meta Developer Portal for each number
{{ apiBase }}/api/webhook/whatsapp.php
Registered Numbers
| Name | Phone Number ID | Bot Flow | Token | Status | |
|---|---|---|---|---|---|
| {{ acc.name }} | {{ acc.phone_number_id }} |
{{ acc.bot_flow === 'alfonica' ? 'Alfonica / UCC' : 'Standard (RCG)' }} | {{ acc.token_hint || '—' }} | {{ acc.is_enabled ? 'Active' : 'Disabled' }} |
No numbers configured yet. Click + Add Number to get started.
✉ Alfonica SMS
Enable SMS Integration
Inbound SMS Webhook URL — paste this into your Alfonica SMS dashboard
{{ apiBase }}/api/webhook/sms.php
SMS Accounts
| Name | Sender ID | Status | |
|---|---|---|---|
| {{ acc.name }} | {{ acc.sender_id }} |
{{ acc.is_enabled ? 'Active' : 'Disabled' }} |
No SMS accounts configured yet. Click + Add Account to get started.
🔗 Bitrix24 CRM Integration
Enable Bitrix24 Integration
Paste your Bitrix24 REST webhook URL. The webhook user must have CRM read permissions including Smart Process (SPA) access for entity types 148 (CLIs) and 156 (Sites).
When a contact is synced, this field on their Site record in Bitrix24 will be set to a direct link to their profile in this dashboard. Select Chat Link from the dropdown. Leave blank to disable.
Sidebar Fields
Data is pulled from the CLI record (type 148), its parent Site (type 156), and the linked Company. Toggle fields on/off and rename labels below.
| Show | Source | Label (editable) |
|---|---|---|
| hoisted site cli site — |
🕐 Business Hours
Enable Business Hours
Visitors outside hours see the offline message automatically.
📧 Email Notifications
Email on new chat
Comma separated
🔗 Install on Your Website
Paste this snippet before the </body> tag on any page of your website.
{{ embedCode }}
The widget colour and position follow your Widget Appearance settings above.
Contacts {{ contactsTotal }}
No contacts found
{{ initials(c.name || c.email || '?') }}
{{ c.name || '(no name)' }}
📱 {{ c.conv_wa }}
✉ {{ c.conv_sms }}
{{ timeAgo(c.last_activity) }}
{{ contactsPage }} / {{ contactsPages }}
Select a contact to view details
{{ initials(selectedContact.name || selectedContact.email || '?') }}
{{ selectedContact.name || '(no name)' }}
{{ selectedContact.email }}
Contact Info
Name
{{ selectedContactDetail.contact.name }}
Email
{{ selectedContactDetail.contact.email }}
Phone
{{ selectedContactDetail.contact.phone }}
WhatsApp
{{ selectedContactDetail.contact.whatsapp_number }}
SMS Number
{{ selectedContactDetail.contact.sms_number }}
Country
{{ selectedContactDetail.contact.country }}
IP
{{ selectedContactDetail.contact.ip }}
Browser
{{ selectedContactDetail.contact.browser }}
OS
{{ selectedContactDetail.contact.os }}
First seen
{{ formatDate(selectedContactDetail.contact.created_at) }}
Conversation History
{{ selectedContactDetail.history.length }}
No conversations yet
💬 Widget
📱 WhatsApp
✉ SMS
{{ h.channel }}
{{ h.status }}
{{ timeAgo(h.updated_at) }}
{{ truncate(h.last_message, 80) }}
Notification Preferences
Choose how and when you get alerted
🔔 In-App Notifications
Sound Alerts
Play a chime when new messages or conversations arrive
New Conversation Toasts
Show a pop-up banner when a new conversation comes in
Assignment Toasts
Show a pop-up banner when a conversation is assigned to you
💻 Browser / Desktop Notifications
Desktop Notifications
Show OS-level notifications even when this tab is in the background
Permission Status
✓ Granted — browser notifications are active
✗ Blocked — enable notifications in your browser settings to use this feature
⚠ Not yet granted — click the button to request permission
Not supported by this browser
📧 Email Notifications
📬
Email alerts are configured system-wide
Email notifications (SMTP settings and notify addresses) are managed by your admin under
Settings → Email Notifications. Per-agent email preferences are coming soon.
🔵 Microsoft Teams Notifications
🔵
Microsoft Teams integration — coming soon
Teams notifications have not been set up yet. Once configured, you'll be able to receive alerts for new conversations and assignments directly in a Teams channel.
Not configured